Customer Service

Originally published August 1, 2016

I have noticed something about K Beauty, or Asian Beauty in general. The customer service. The samples and the handwritten notes.



That is not part of customer service in the United States. The first time I got an order from Korea, through EBay, I was stunned to find a typed and signed note as well as samples and stickers. It was a $.99 sheet mask! Since then I have gotten samples, stickers, typed notes and handwritten notes. I even got a second handwritten note from an EBay seller who remembered me from a month ago! In most of my recent experience in the United States, cashiers often forget to even say thank you. The customer service is one of the many things I like about K Beauty. Now I seek out items from that seller that wrote me the two notes. I make sure I leave great feedback for sellers. How much better would the world be if we all remembered to be polite and courteous?